Home Forums Warehouse Insight Update app on device?

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  • Brett FBrett F
      Post count: 18

      How do I update the app on an Android device?  Do I have to uninstall it and re-install, or is there an update option that I am missing?

      Michael ArmentaMichael Armenta
        Post count: 14

        Hi Brett,

        Thanks for reaching out! When updating Warehouse Insight on Android devices, you will not need to uninstall the application. There are a couple of ways to update the software on the handhelds. The following knowledge base article will guide you on how to Push Warehouse Insight Updates to Devices – Insight Works Knowledge Base (dmsiworks.com).
        <div><span class=”font”>For Step 4, To upload the APK file this would be under Actions > Upload Latest Android APK on the Warehouse Insight Setup page. </span></div>
        If the extension has been updated to another version, you may follow the process here: Update Warehouse Insight on Business Central SaaS – Insight Works Knowledge Base (dmsiworks.com)

        After performing the “Update Data” action in Business Central, there should be a prompt on the Warehouse Insight application on the scanners to update the software to the latest version. It is important to download and install this update on the scanners to ensure they are on the correct version for the installed extension in Business Central. If this prompt does not appear on the Warehouse Insight application, you can select Menu > Reload Config to trigger the update prompt.

        If you don’t see a prompt on the scanners to update the application, you can obtain the Android APK download from the Warehouse Insight Installation Report in BC and manually update the scanners. To manually update the scanners, you can scan the Android Devices barcode into a web browser’s URL field on the scanner to download and update the application.

        Brett FBrett F
          Post count: 18

          Hi, I have followed these instructions, but I just keep getting a message that says “app not installed” after I go through the install on the device.  What am I doing wrong? Thanks.

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