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  • Larry LatourneauLarry Latourneau
      October 17, 2022 at 11:28 am
      Post count: 1
      #8651

      Hi there,
      I have  a Customer setting up Sure Post for the first time.  They followed the directions and it all looks correct but when they try to perform the “Get Label” function from the Package Worksheet, the Rate Worksheet pops up and they see the correct Carrier Service on the lines. When they pick the Sure Post one, they get the error “The selected shipping agent UPSSURE and/or service SurePostOver1Lb are not configured for use as a carrier service.”  Setups seem fine, but this is my first foray into this product.

      Thanks

      Larry

      Travis PlettTravis Plett
        October 17, 2022 at 11:44 am
        Post count: 85
        #8653

        Note that the services are case sensitive, so they must be entered exactly as in the document.

        If that does not get it working, you will need to email support@dmsiworks.com to create a support ticket to review this.

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