Home Forums Warehouse Insight Sign in problem !!!

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  • MAHSOUNE BOUCHAIBMAHSOUNE BOUCHAIB
    Post count: 8

    <div>Hi every one,</div>
    <div>Whene i want to sign in WHI, with my handheld scanner (Unitech EA502), i get the message (Error “v2.4.7684.2” The request failed with HTTP status 405: MethodNot Allowed).</div>
    <div></div>
    <div>As i’m blocked, would you mind helping me to fixe this problem Asap.</div>

    Steven Gaudin-LawsonSteven Gaudin-Lawson
    Post count: 6

    Hello Mahsoune,

    In order to troubleshoot this issue we will require some information from you.

    • What version number of NAV/Business Central are you using?
    • Is your NAV/BC a SaaS (cloud) or OnPrem installation?
    • What model of scanner are you trying to connect with?

    For security reasons please do not reply with this information on the forum, instead send this information to us using a ticket through your support portal.

    MAHSOUNE BOUCHAIBMAHSOUNE BOUCHAIB
    Post count: 8

    Hello Steven,

    Thank for help and your reactivity.

    Here below you find the asked information :

    • Version number of Business Central : MS Dynamics BC 365     14.0.41143 ,
    • Ower BC installation : OnPrem ,
    • Model of scanner : Unitech EA502.

     

    Steven Gaudin-LawsonSteven Gaudin-Lawson
    Post count: 6

    Hi Mahsoune,

    This error sounds like it is being thrown by the web service you are using to connect the scanner to your Business Central environment.

    You can verify the web service URL on the scanner by copying the web service URL from the configure menu and pasting it into a browser on the scanner. If the URL does not connect on the scanner, verify the web service is running through the IIS installed on your server and test the URL with the “Browse: 8081” function. If it does connect then the web service on your server may not be configured correctly and you should reach out to your Business Central partner to troubleshoot further.

    MAHSOUNE BOUCHAIBMAHSOUNE BOUCHAIB
    Post count: 8

    Hi Steven

    I have already verified the web service URL on the scanner by copying the web service URL from the configure menu and pasting it into a browser on the scanner, but i had the error :
    <h1>Warehouse Insight WebService</h1>
    This web service is used for handheld scanners to interact with Microsoft Dynamics NAV and the Warehouse Insight (WHI).

    ….

    Steven Gaudin-LawsonSteven Gaudin-Lawson
    Post count: 6

    Hi Mahsoune,

    Because you can connect with the browser on the scanner, and not the Warehouse Insight app , this means that the Internet Information Services on your server is denying the connection based on it’s method type. The IIS needs to be configured to allow connections with a POST method to connect to your Business Central environment. This service should be configured by your Business Central Partner.

    MAHSOUNE BOUCHAIBMAHSOUNE BOUCHAIB
    Post count: 8

    Hi Steven,

    No, i can’t connect neither with the browser on the scanner nor with Warehouse Insight app. With both, i have the same error :

    <h1>Warehouse Insight WebService</h1>
    This web service is used for handheld scanners to interact with Microsoft Dynamics NAV and the Warehouse Insight (WHI).

    MAHSOUNE BOUCHAIBMAHSOUNE BOUCHAIB
    Post count: 8

    Sorry Steven,

    With Warehouse Insight app i have the message (Error “v2.4.7684.2” The request failed with HTTP status 405: MethodNot Allowed).

    Steven Gaudin-LawsonSteven Gaudin-Lawson
    Post count: 6

    Hi Mahsoune,

    The message you are seeing in the browser is not an error, this is what you should be seeing if the browser is able to connect to the web service.

    This error still sounds like it is being generated by your IIS, which would have been setup by whoever is in charge of your server. I recommend reaching out to your Business Central partner to have this issue resolved.

    MAHSOUNE BOUCHAIBMAHSOUNE BOUCHAIB
    Post count: 8

    Hi Steven,

    Related to the message i still have (Error “v2.4.7684.2” The request failed with HTTP status 405: MethodNot Allowed), i’d like to inform you about device’s models i’m using for test :

    1- Unitech EA502 : P/N = EA502-QALRUMSG

    2- Honeywell EDA40 : P/N = EDA40-1-BC33QGRK

     

    Would mind telling me if i need to intall some Addin or i need to change the Model.

     

    Cheers,

     

     

    Steven Gaudin-LawsonSteven Gaudin-Lawson
    Post count: 6

    Hi Mahsoune,

    The issue is not being generated by the scanners, it is coming from the IIS service installed on your server. Because of this there is nothing that can be added to the scanners to get this functioning properly. You need to reach out to either your IT or your Business Central Partner, whoever is in charge of your OnPrem server, and have them investigate and resolve the issue.

    MAHSOUNE BOUCHAIBMAHSOUNE BOUCHAIB
    Post count: 8

    Hi Steven,

    I have already verified the web service URL on the scanner by copying the web service URL from the configure menu and pasting it into a browser on the scanner, but i had the error bellow :

     
    <h1>Warehouse Insight WebService</h1>
    This web service is used for handheld scanners to interact with Microsoft Dynamics NAV and the Warehouse Insight (WHI).
    EventManager.asmx
    Info.aspx

     

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