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  • Drew KipferDrew Kipfer
      February 16, 2021 at 7:47 am
      Post count: 5
      #5378

      Our salespeople sometimes use the custom address option for the ship-to address on sales orders. When they do, we get an error in Dynamic Ship saying the ship to phone number is blank. I do not see where I can set the ship to phone number on the sales order without using an Alternate Address as the ship to. Is there a setting I’m missing?

      Thanks!

      Drew

      Travis PlettTravis Plett
        February 16, 2021 at 11:02 am
        Post count: 58
        #5393

        <div>When you enter a custom address there is no phone number field for it on the sales order so DShip gets it directly from the customer card. If you want to pull the phone number for custom address from elsewhere, your NAV partner can extend DShip to use a different field:</div>
        <div>https://kb.dmsiworks.com/knowledge-base/extending-dynamic-ship/</div&gt;

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