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  • John EllisJohn Ellis
      March 29, 2023 at 2:31 pm
      Post count: 28
      #9230

      Nothing happens in the app, when the end user scans.

      What are some troubleshooting steps that we can use?

      Thanks!

      john atkinsonjohn atkinson
        March 30, 2023 at 6:51 am
        Post count: 29
        #9232

        Good day, What type of scanner are you working with? Have you tried scanning the same barcode in a scanner app outside of WMS express to see if it registers the scan?

        John EllisJohn Ellis
          March 30, 2023 at 7:00 am
          Post count: 28
          #9233

          It’s a Zebra 3300 (MC333U), and I confirmed beforehand that this is compatible:

          ZEBRA EVM, MC333XR, UHF RFID, CIRCULAR ANTENNA, WLAN, STANDARD RANGE 2D IMAGER (SE4770), 29 KEY, 2X BATTERY, ANDROID GMS, 4GB RAM / 32GB ROM, FCC BANDS.

          Yes, we have been able to scan otherwise.

          • This reply was modified 8 months, 1 week ago by John EllisJohn Ellis.
          john atkinsonjohn atkinson
            March 30, 2023 at 7:21 am
            Post count: 29
            #9235

            I sent you an email with scanner configuration details for Zebra scanners, please check the settings and let me know if you still have issues.

            John EllisJohn Ellis
              March 30, 2023 at 7:23 am
              Post count: 28
              #9236

              Thank you, John!  I’ll let you know!

              John

              John EllisJohn Ellis
                March 30, 2023 at 7:30 am
                Post count: 28
                #9237

                The screenshot of “Barcoding” does not look the same as what is in our WMS Express app.

                For example, there is no field for “Intent Action” even though there is a field for “Barcode Wedge”.

                Does this make a difference?

                john atkinsonjohn atkinson
                  March 30, 2023 at 7:35 am
                  Post count: 29
                  #9238

                  Please try to match them as close as you can with the settings you see available. If need be we can set up a call with a scanner tech to review as the settings do vary a little bit from WHI and WMS express. Zebra has recently changed some of their setting screens as well.

                  John EllisJohn Ellis
                    March 30, 2023 at 7:38 am
                    Post count: 28
                    #9239

                    Thank you, John!

                    We’ll try this.

                    On your offer to confer with a scanner technician, if worse comes to worst, would there be a fee involved?

                    John

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