Home Forums WMS Express Scanner Will Not Scan

Tagged: 

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • John EllisJohn Ellis
      Post count: 28

      Nothing happens in the app, when the end user scans.

      What are some troubleshooting steps that we can use?

      Thanks!

      john atkinsonjohn atkinson
        Post count: 29

        Good day, What type of scanner are you working with? Have you tried scanning the same barcode in a scanner app outside of WMS express to see if it registers the scan?

        John EllisJohn Ellis
          Post count: 28

          It’s a Zebra 3300 (MC333U), and I confirmed beforehand that this is compatible:

          ZEBRA EVM, MC333XR, UHF RFID, CIRCULAR ANTENNA, WLAN, STANDARD RANGE 2D IMAGER (SE4770), 29 KEY, 2X BATTERY, ANDROID GMS, 4GB RAM / 32GB ROM, FCC BANDS.

          Yes, we have been able to scan otherwise.

          • This reply was modified 1 year, 3 months ago by John EllisJohn Ellis.
          john atkinsonjohn atkinson
            Post count: 29

            I sent you an email with scanner configuration details for Zebra scanners, please check the settings and let me know if you still have issues.

            John EllisJohn Ellis
              Post count: 28

              Thank you, John!  I’ll let you know!

              John

              John EllisJohn Ellis
                Post count: 28

                The screenshot of “Barcoding” does not look the same as what is in our WMS Express app.

                For example, there is no field for “Intent Action” even though there is a field for “Barcode Wedge”.

                Does this make a difference?

                john atkinsonjohn atkinson
                  Post count: 29

                  Please try to match them as close as you can with the settings you see available. If need be we can set up a call with a scanner tech to review as the settings do vary a little bit from WHI and WMS express. Zebra has recently changed some of their setting screens as well.

                  John EllisJohn Ellis
                    Post count: 28

                    Thank you, John!

                    We’ll try this.

                    On your offer to confer with a scanner technician, if worse comes to worst, would there be a fee involved?

                    John

                  Viewing 8 posts - 1 through 8 (of 8 total)
                  • You must be logged in to reply to this topic.