Home Forums Product Configurator Sales Order Comment Lines

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  • Bruce FreemanBruce Freeman
      Post count: 4


      I am starting to investage Product Configurator and can create A Sales Order as per the Product Configurator – Comprehensive Overview video. The Sales Order is for the PC and contains all the component parts in the Item Line total.

      I cannot get the Comment Lines for ech component to appear on the Sales Order. I assume I have missed a setup option somewhere. Can anybody point me in the right direction please?

      Thank you for your help,


      Terri Vaive
        Post count: 167

        Hello Bruce,

        You are likely missing the extended text.

        On the Product Configurator option choices where you want it included in the extended text, or comments, you would set the Add Extended Text field to Yes. If the option choice is included in the configuration it will include it in the extended text created for configured item.

        To include the extended text on the sales line for the configured item, you can either manually add it from the action in sales line menu or have the system automatically add it by enabling the Automatic Ext. Texts field on the item record. If you want this field to be set when the Product Configurator creates the configured item then you would include it in the Data Template specified in the Configurator Item Categories.

        Thank you,

        Bruce FreemanBruce Freeman
          Post count: 4

          Thank you – I found it and forgot to respond

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