Home Forums PrintNode Connector Print Error

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  • Craig SakachCraig Sakach
    Post count: 4

    After updating to the latest version of Insight Works PrintNode Connector (2.3.8250.2) on 10/16/2022, some of our users are getting print errors (unhandled_exception; list indices must be integers, not str). It is happening on clients with version 4.26.12 and 4.26.18 and Brother HL-L3230CDW Series and HP LaserJet Pro M428f-M429f printers. Other clients with either client version and a Brother HL-L3270CDW Series printer works as expected.

    All clients had zero printing issues prior to the update.

    Any suggestions?

    Travis PlettTravis Plett
    Post count: 43

    That means your Default Paper Size on the PrintNode Printers page does not have a valid value selected. You will need to pick a size before you can use the printer.

    Craig SakachCraig Sakach
    Post count: 4

    That did the trick…thank you Travis!!

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