We have been having difficulty getting a new installation of Order Ship Express to work on our Business Central cloud sandbox environment. We can complete setup, however we are unable to run Get Rates on a Sales Order.
EasyPost recently discontinued offering their UPS DAP Digital Access Program accounts. It seems that Order Ship Express may be looking for this specific type of account, as it does not seem to work with our existing UPS account that we added to EasyPost.
This is the error we receive when trying to use Get Rates on a Sales Order on a newly configured installation.
A rate could not be found for UPS GROUND with order order_c56d6bb79e58490484e11672af9797d4.
Internal session ID:
c44edc42-9dd7-4829-baef-1242d0f7645e
Application Insights session ID:
6ce53d59-1452-4361-a0cf-a1092bfe2403
Client activity id:
ee1ac232-8b13-474c-b0cc-a04c572f30a3
Time stamp on error:
2023-02-06T15:01:28.9843128Z
AL call stack:
“IWX OSE EasyPost Mgmt.”(CodeUnit 70098535).DisplayRateError line 34 – Order Ship Express by Insight Works
“IWX OSE EasyPost Mgmt.”(CodeUnit 70098535).GetRate line 56 – Order Ship Express by Insight Works
“IWX OSE EasyPost Mgmt.”(CodeUnit 70098535).GetRate line 7 – Order Ship Express by Insight Works
“IWX OSE Create Labels”(Page 70098535).”GetRate – OnAction”(Trigger) line 3 – Order Ship Express by Insight Works
“IWX OSE Operation Mgmt.”(CodeUnit 70098530).CreateLabel line 8 – Order Ship Express by Insight Works
“IWX OSE Sales Order Ext.”(PageExtension 70098530).”IWXCreateLabels – OnAction”(Trigger) line 2 – Order Ship Express by Insight Works
Would someone be able to take a look at the implementation details here or advise us what we might be doing wrong? Thank you!
–Jared
Post count: 1