Home › Forums › Order Ship Express › Package Tracking No. not updated in Sales Shipments

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  • Luis JimenezLuis Jimenez
      March 3, 2026 at 9:10 am
      Post count: 5
      #14838

      For the past few days, we have noticed that the tracking number is not being updated on the Sales Shipment associated with the Sales Order from which we generated the label. This information used to be updated.

      Additionally, we are unable to view the shipped packages from the button on Sales Shipment page, whereas they used to appear.

      Terri Vaive
        March 3, 2026 at 10:36 am
        Post count: 503
        #14839
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        Hello Luis,

        If the Package Tracking Number is showing up on the License Plate in Business Central, that is where the value is stored.

        We would need to know if that is being populated properly before it can cascade onto other documents.

        Please submit a support request to [email protected] for further assistance.

        Thank you,

        Luis JimenezLuis Jimenez
          March 4, 2026 at 3:44 am
          Post count: 5
          #14844
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          Ok, thank you Terri!

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