Home › Forums › Dynamic Ship › Need to generate a UPS return label for an order that was picked up

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  • Tyler MTyler M
      May 24, 2022 at 6:50 am
      Post count: 1
      #8069

      We have a unique situation – an out of state customer stopped by our location and picked up his shipment in person. As such, no UPS label or tracking number (or package info like weights and dimensions) exists.

      Now, the customer needs to return one of the items for a warranty concern and our policy is to pay for warranty shipping returns. I need to create a “return label” but I will also need to manually enter box size and weight. Can this be done from within Dynamic Ship?

      Thanks in advance

      Brett MacDonellBrett MacDonell
        May 24, 2022 at 10:09 am
        Post count: 36
        #8070

        Dynamic Ship can only generate a return label based on an outgoing label. If you would like a customization you will need to contact support@dmsiworks.com to generate a return label directly from a sales return order or a sales credit memo.

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