Login error - Insight Works Knowledge Base

Tagged: Login, Version String

Viewing 6 posts - 1 through 6 (of 6 total)

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Chris Loer
December 12, 2021 at 2:29 pm

Post count: 3
#7522

Hi Team,

I’m using WMS Express the very first time. I installed it in a sandbox. I configured everything like you did it in you video. But every time I try to login in that app by username and password (Step 3) I get that error massage:

Error (v2.5.7837.0) Version string portion was too short or too long. Parameter name: input

I get the same error massage with another device, too.
john atkinson
December 13, 2021 at 10:21 am

Post count: 29
#7528

Hello please confirm you are using the User Name as listed on the user card, Also confirm the Web Service Access Key is visible from the user card? only the user logged into BC will be able to view and copy the key.
Chris Loer
December 13, 2021 at 1:55 pm

Post count: 3
#7529

Hallo,

I can confirm that I copied exactly the Web Service Access Key from the logged in user card. Even when I try with another user I get the same error.

I’m using version 19 of BC in Azure Cloud. Is the function of Web Service Access Key already disabled?
john atkinson
December 16, 2021 at 2:44 pm

Post count: 29
#7534

I can confirm Web service access key has not been disabled. Are you able to view the error logs?
Chris Loer
January 5, 2022 at 9:59 am

Post count: 3
#7541

Hi John,

I took a screenshot within that app and copied that as text:

[2021-12-13 22:59:42.9091] [Error] at System.Version.Pa at System.Version.Parse (System.String input) [0x00014] at System.Version..ctor (System.String version) [0x000141 at InsightWorks.Warehouselnsight.Helpers.AutoUpdater.I at InsightWorks.Warehouselnsight.Helpers.AutoUpdater( at InsightWorks.Warehouselnsight.Views.LandingPageDe at InsightWorks.Warehouselnsight.Views.LandingPageDe at InsightWorks.Warehouselnsight.Views.LandingPageDe

The link of that configurations link shows a …ReplaceWithAPercentEncodedCompanyName… Is that correct?
john atkinson
January 5, 2022 at 4:02 pm

Post count: 29
#7542

In the configuration report I would suggest removing the above string completely and pasting in the soap URL from the web service page for WHI DATA Broker
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