Home Forums Warehouse Insight (GTIN) barcode problem Warehouse Insight (Unitech EA600)

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  • Marti DouMarti Dou
    Post count: 1

    Hi,

    We are trying to work with Warehouse Insight using GTIN codes in a Unitech EA600 device running Android 5.1.1.

    – We have add a GTIN code in one product
    – We have created a Warehouse receipt with only 1 item (quantity 2)
    – No matter what GTIN barcode we read, always the only-item in the warehouse receipt window pop-up is shown to specify quantity.
    If we then read a GTIN barcode again, the GTIN is properly read (so, there should no be something related to barcode device configuration, right?).

    So, are we missing something here?

    Thanks in advance.

     

    Nathan SilvermanNathan Silverman
    Post count: 10

    Hi Marti,

    Nathan from Insight Works here!

    I am not familiar with that specific device model, so the below might not be 100% applicable.

    It sounds like you have a keyboard wedge or [LF] enabled on the device’s internal scanner settings.

    When those are enabled, a scan inserts a line field ([LF]) after the scan, or acts as if you pressed the enter key. If either occurs, it will appear as if you scanned whichever line on the Warehouse Receipt is highlighted.

    Something a little more unlikely is that the barcode has a non-captured character in it, meaning that the item numbers could be XXXXXXXX1 versus XXXXXXXX2, therefore it doesn’t notice the difference in the last character. Again, this is more unlikely.

    An article from our knowledge base for other scanner models might point you in the right direction: Configure Scanner Settings for Memor 10/20 and Zebra – Insight Works Knowledge Base (dmsiworks.com)

    If you need to get on a call to have an Insight Works support representative assist, please email support@dmsiworks.com. Please note you would need to have a support plan for us to assist.

    Regards,

    Nathan

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