Home Forums Dynamic Ship Error 422 when trying to print a Fedex label usingg a 3rd Party Account

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  • Paul JessonPaul Jesson
    Post count: 1

    My customer is running D365/BC SaaS and is reporting that they get the following error every time they try to print a FedEx label when shipping 3rd party.  Their statement is as follows:

    “We aren’t able to get a label when shipping 3rd party using FedEx.  We get error 422.  We enter the state, zip, and country in the package options and still aren’t able to get a label.”

    Customer also states that this happens every time they try to ship 3rd party FedEx.

    Thoughts?

    Best regards,

    Paul Jesson
    Senior Solutions Engineer
    Stoneridge Software

    • This topic was modified 2 months ago by Paul JessonPaul Jesson.
    Brett MacDonellBrett MacDonell
    Post count: 13

    Hi Paul,

    Here’s a link to our Knowledge Base article regarding Third Party Billing: https://kb.dmsiworks.com/knowledge-base/how-to-bill-shipping-fees-to-a-customers-account/

    If you continue to experience issues, please create a ticket that includes your customer’s information so that we can assist you better.

    Submit tickets to support@dmsiworks.com for more assistance.

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