Home › Forums › Counter Sales › Counter Sales Quick Scan does not read barcode

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • Steven KeenSteven Keen
      June 12, 2023 at 6:44 am
      Post count: 2
      #9622

      I have the following rule setup:

      The Bar code data being tested is “1000/SMALL”

      The test is  successful with this config:

      Rule ID: 1

      Run order: 1

      Find Text: (.*)/(.*)

      Item No. Expression: $1

      Variant Expression $2

      When I use the Counter Sales quick scan and manually type in 1000/SMALL, I get the error:

      Barcode 1000/SMALL could not be found using Counter Sales Barcode Rules.

      Can you assist?

      Terri VaiveTerri Vaive
        June 12, 2023 at 8:04 am
        Post count: 78
        #9628

        Hello Steven,

        The default scanning in Counter Sales only supports exact matches on either the item number or related item reference number(s).

        If the barcode scan includes both the item number and variant code you need to use the Insight Works Barcode Rules, this is done by enabling it in the Counter Sales Setup. Go to the Counter Sales Setup page and ensure the Barcode Rules is set to Insight Works (the default is Counter Sales).

        Thank you,

        Steven KeenSteven Keen
          June 12, 2023 at 9:13 am
          Post count: 2
          #9633

          This is wonderful feedback, thank you.  Its all working. 🙂

        • Author
          Posts
        Viewing 3 posts - 1 through 3 (of 3 total)
        • You must be logged in to reply to this topic.