Home › Forums › PrintNode Connector › BC, Impresoras PrintWeb de Insight Works, Actualizar impresoras PrintNode

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  • Roberto ReyRoberto Rey
      September 19, 2023 at 6:29 am
      Post count: 3
      #10271

      Buenas tardes
      Actualmente tenemos instalada la extensión de PrintNode para Business Central (BC) SaaS (22.4.59114.59220):
      Insight Works PrintNode Connector v.2.3.8250.2
      IWorks Common Insight Works v. 2.11.8588.2

      Al intentar agregar (en BC) unas impresoras de un nuevo equipo, desde la opción:
      Impresoras PrintWeb de Insight Works, Actualizar impresoras PrintNode,
      , como ya hemos hecho con otros equipos anteriormente, no podemos actualizar impresoras PrintNode. Sale el siguiente error:
      No se puede convertir de
      Microsoft Dynamics.Nav.Runtime.NavisonToken a
      Microsoft Dynamics Nav.Runtime.NavJsonObject.
      Detalle del error:
      Si solicita soporte, proporcione los detalles siguientes para ayudar a solucionar el problema:
      No se puede convertir de Microsoft.Dynamics.Nav.Runtime.NavJsonToken a Microsoft.Dynamics.Nav.Runtime.NavJsonObject.
      Id. sesión interno:
      a8b32c25-759f-4cec-b5a2-350a5114fe3b
      Id. de sesión de Application Insights:
      4a48fd75-8b47-43ed-b7b9-abf2ae1779fe
      Id. de actividad de cliente:
      17ade435-eec1-470b-b5b0-4a255bdfc538
      Marca de hora en error:
      2023-09-19T11:05:34.8655943Z
      Pila de llamadas AL:
      “IWX PrintNode Printer Mgt.”(CodeUnit 70097841).SetupPrintNodePrinters line 55 – Insight Works PrintNode Connector by Insight Works
      “IWX PrintNode Conn. Printers”(PageExtension 70097841).”IWXRefreshPrintNodePrinters – OnAction”(Trigger) line 4 – Insight Works PrintNode Connector by Insight Works
      Todos los equipos tienen instalado el cliente PrintNode, versión 4.26.20
      Un saludo,

      Roberto ReyRoberto Rey
        September 19, 2023 at 8:45 am
        Post count: 3
        #10272

        Insight Works PrintWeb Printers, Upgrading PrintNode Printers

        In English:

        Good afternoon
        We currently have installed the PrintNode extension for Business Central (BC) SaaS (22.4.59114.59220):
        Insight Works PrintNode Connector v.2.3.8250.2
        IWorks Common Insight Works v. 2.11.8588.2
        When trying to add (in BC) printers from a new computer, from the option:
        Insight Works PrintWeb Printers, Update PrintNode Printers,
        , as we have done with other computers before, we cannot update PrintNode printers. The following error comes out:
        Cannot be converted from
        Microsoft Dynamics.Nav.Runtime.NavisonToken a
        Microsoft Dynamics Nav.Runtime.NavJsonObject.
        Error detail:
        If you request support, provide the following details to help troubleshoot the issue:
        Unable to convert from Microsoft.Dynamics.Nav.Runtime.NavJsonToken to Microsoft.Dynamics.Nav.Runtime.NavJsonObject.
        Internal session ID:
        A8B32C25-759F-4CEC-B5A2-350A5114FE3B

        Application Insights session ID:
        4a48fd75-8b47-43ed-b7b9-abf2ae1779fe
        Customer Activity ID:
        17ade435-eec1-470b-b5b0-4a255bdfc538
        Timestamp in error:
        2023-09-19T11:05:34.8655943Z
        AL Call Stack:
        “IWX PrintNode Printer Mgt.” (CodeUnit 70097841). SetupPrintNodePrinters line 55 – Insight Works PrintNode Connector by Insight Works
        “IWX PrintNode Conn. Printers”(PageExtension 70097841).” IWXRefreshPrintNodePrinters – OnAction”(Trigger) line 4 – Insight Works PrintNode Connector by Insight Works
        All computers have the PrintNode client, version 4.26.20 installed
        Greetings,

        Michael ArmentaMichael Armenta
          September 19, 2023 at 9:20 am
          Post count: 2
          #10273

          Hi Robert,

          Thanks for reaching out. The error you are receiving is due to an invalid printer defined in your PrintNode app. You will need to log into your PrintNode account and remove inactive printers so that only valid printers remain:

          https://api.printnode.com/app/devices

          To refresh the list of PrintNode printers, see this article on our knowledge base:

          Refresh PrintNode Printers List – Insight Works Knowledge Base (dmsiworks.com)

          Roberto ReyRoberto Rey
            September 19, 2023 at 11:44 pm
            Post count: 3
            #10276

            Thanks Michael, problem solved.

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