Home Forums Warehouse Insight Sales documents: Qty. to Ship no longer showing ‘Remainder’ Reply To: Sales documents: Qty. to Ship no longer showing ‘Remainder’

Insight WorksErik Garstad
Post count: 6

Hi Jan,

Thanks for reaching out. That is by design and has been the system behavior for quite some time; we haven’t changed anything in recent updates.

If there is a Warehouse Insight Device Configuration for a location, the system will zero out the Qty. to Ship and Qty. to Receive on newly created sales order and purchase order lines for that location. The expectation is that if a Device Configuration exists for the location, someone will be shipping/receiving those lines with a handheld device using Warehouse Insight, and if the quantities are already set before the user opens the document on the handheld there would be nothing left for them to update. To avoid that issue we have the system zero out the quantities so that the user can update the quantities while scanning with the handheld device.