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Hi,
The problem was with the Barcode rules as you stated, we had incomplete SKUs being represented in the Barcodes so the initial setup would not work, and a few other missing pieces of information, as these are printed on the box by an outside company so it would be easier to find a way around it than relabelling 4000 boxes, I have been able to add to the Barcode rules and stop the problem from occurring by including the item identifier and the Item GTIN within the Scan.
But we do have multi box items as we deal in furniture we have Shelf units with multi boxes and a different SKU on each box, which isnt ideal, Could we use one of the “custom expression” columns to incorporate “Item References” to enable us to have a Multi barcode item that is recognised by the Scanner ?