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The error usually means the credentials were typed/scanned incorrectly. In many cases users copy the Web Service Key but misses the few characters at the end, it usually ends in an “=”.
To make sure he entire Web Service Key is copied, click the Web Service Key field box (do not highlight the text) and hit Ctrl + C on your keyboard. A prompt saying “Field value copied” should appear. You can then regenerate the Step 3 barcode by going to “Windows Badge” report in Business Central. Enter your Username and paste the Web Service Key as the password. Click Preview then scan the badge barcode.