-
Warehouse Insight
-
-
- Overview
- Hardware and Software Requirements
- Business Central Object Import and Merge
- Business Central Data Configuration
- Warehouse Insight Barcode Objects
- Warehouse Insight Web Service Installation
- Android Scanner Install
- Windows Scanner Installation
- Configuring the Software
- Uninstalling the Solution
- Modified Business Central Objects
- Source Versions
-
- 1. Introduction
- 2. Overview
- 3. Main Landing Page
- 4. Item Inquiry
- 5. Bin Inquiry
- 6. Advanced Inventory Count
- 7. Basic Count
- 8. Receiving
- 9. Put-Aways
- 10. Ad-Hoc Movements
- 11. Directed Movements
- 12. Picking
- 13. Shipping
- 14. Production Order Consumption
- 15. Production Order Output
- 16. Assembly Orders
- 17. License Plates
- 18. Scratchpad
- 19. Configuration
- Push Warehouse Insight Updates to Devices
- Show all articles ( 5 ) Collapse Articles
-
- Print From Warehouse Insight
- DataLogic Falcon WiFi Configuration
- Controlling the Beep Sound Effect on DataLogic Scanners
- Warehouse Insight with NTLM Authentication
- Configure Scanner for Business Central SaaS
- Connect Warehouse Insight Desktop Client to Business Central Cloud
- Datalogic Falcon X3 Scanner Timeout
- Clone Warehouse Insight Service for Business Central On Prem
- Configure Windows Scanner for Business Central On Prem
- Ad Hoc Move Module
- Display a Custom Image on Your Device
- Configure Scanner Settings for Memor 10/20 and Zebra
- OAuth Login Options for Warehouse Insight 2.8
- Barcode Rules
- Set Up the Windows Desktop Client for Oauth (SaaS)
- Azure Active Directory (AAD) OAuth Configuration for Warehouse Insight 2.8+
- Show all articles ( 1 ) Collapse Articles
-
- Add Purchase Order Comments From Your Handheld
- View Purchase Order Comments on Your Handheld
- Capture Image on Sales Order
- Attaching Documents from the Scanner
- Ship and Invoice Sales Order
- Overriding Base Application Events via Design
- Sample Offline Application
- Sample Quantity Dialog Extensions
- Factboxes
- Over-Receiving from Handhelds
- Read barcodes Configured in LS Retail into Warehouse Insight
- Proof of Delivery
- Add Signature Capture to Warehouse Insight
- Use the Application Wizard in Warehouse Insight
-
WMS Express
-
License Plating
-
- Articles coming soon
-
Dynamic Ship
-
- Configuring Dynamic Ship in Business Central
- Data Requirements for Dynamic Ship
- Overview
- Configuring EasyPost
- Get Started with Dynamic Ship
- Dynamic Ship Permissions
- Dynamic Ship Carrier Account Configuration
- How the Dynamic Ship Carrier is linked to the Business Central Shipping Agent
- How to Add Predefined Packages for Carriers
- DHL Express and Purolator Carrier Configuration
- Set Up Carrier Loomis
- Royal Mail and DPD Carrier Configuration (UK) in Dynamic Ship
- Canada Post Third Party Billing
- Enabling UPS SurePost on your EasyPost account
- Configure a UPS Digital Access Program Account
- Set Up Dynamic Ship Email
- Configure and Use Scales
- Enable and Use the External Rate Entry
- FedEx Commercial Invoice Requires Electronic Letterhead
- Freight Price Rules
- Create a Free Freight Campaign
- Generate Serial Shipping Container Code
- Add an International Shipping Address
- Override Customer Contact Source in Dynamic Ship
- Set USPS Media Mail Special Rate in Dynamic Ship
- Add the Certificate of Origin Report
- Dynamic Ship Go Live Checklist
- Show all articles ( 12 ) Collapse Articles
-
- Dynamic Ship Process
- Use the Package Worksheet in Dynamic Ship
- Order Packaging in Dynamic Ship
- Use Quick Label in Dynamic Ship
- Create and Print Return Labels in Dynamic Ship
- Return Label Printing in Business Central
- How to Generate a Shipment Manifest
- Manifesting USPS Shipments
- Create a Freight Quote
- Create a Shipping Label for a Miscellaneous Shipment
- Copy Last Package
- Use Address Validation
- Use Pack Commands
-
- How the Customs Information is Populated
- Reprint Shipping Labels using Dynamic Ship
- Include COD Charges with Shipping
- Zebra High Quality Print
- Ship Hazardous Material
- Ship with Saturday Delivery
- Print Bill of Lading Report
- Chain Multiple Pack Commands
- Find Shipment and Package Tracking Numbers
- Assign Outbound Serial Number at Shipping Time
- Refund EasyPost Shipment
- Actual Shipping Cost
- Pack Item Variants
- External Freight Quotes
- Reconcile Carrier Invoice
- Role Tailored Client Shipping Scale Integration
- No Rates Returned For A Shipment
- Retrieve an Order ID
- Shipper Number Cannot Be Used
- Package Worksheet: Clear Address Cache
- Show all articles ( 5 ) Collapse Articles
-
Shop Floor Insight
-
- Daily Time Report for Payroll Administrator
- Shift Scheduling with Shop Floor Insight
- Routing Step with Shop Floor Insight
- Color Coding Time Cards
- Production Order Assignment with Shop Floor Insight
- Streamline Processes with Work Instructions
- Cleaning up Barcodes in Business Central
- Configurable Business Central Payroll Export for ADP and other Payroll Solutions
- Production Dispatch Lists that Boost Efficiency
- How to use the Shop Floor Production Order job report as your default production order job card report
- How to Print Barcodes for Job Tasks
- How to automatically round time card line entries
- How to Print Barcodes for Production Order Operations
- How to record a quality inspection when output data is captured
- How to display the Shop Floor Insight Approver role in the "Explore All" page
- Shop Floor employees are having their shifts end prematurely
- How to record a quality inspection when a scheduler item is moved
- How to ensure supervisors only see time cards of their workers for approval
- Fix a "Company not licensed" error message in Shop Floor Insight
- Adding a New Employee & Printing a Barcoded Badge
- Filtering Production Orders
- How to Record Consumption
- How to Record Output
- The Supervisor / Employee Relationship
- Using Links in Shop Floor Insight
- Client Configuration Cards
- Shop Floor Activities
- Line Coloring
- How to Record a Comment
- Printing a Production Order Job Card
- Quality Inspections when Recording Output
- Changing the Work or Machine Center by Scanning a Barcode
- Dispatch List Filtering
- Automatically Assign Work and Machine Centers
- Time Card Line Rounding for Job Tasks
- Line Rounding of First Time Card Line
- Time Card Approval Process and Worksheet
- Include Other Paycodes for Overtime Calculations
- Automatic Filler Time Functionality
- Time Card Line Rounding for Shift Breaks
- Output to License Plate
- Show all articles ( 26 ) Collapse Articles
-
- How to use the Shop Floor Production Order job report as your default production order job card report
- Shop Floor Insight Language Configuration
- Clock In Early to Midnight Shift using Shop Floor Insight
- Configure OAuth for Shop Floor Insight 7.8
- Fields Included in Shop Floor Insight’s Search Field
- Access and Configure Service-to-Service Authentication in Shop Floor Insight
- Configure Shop Floor Insight for automatic time splitting scenarios
- Shop Floor Client Configuration Cards Recommendations
-
- 1. Before you Begin with Shop Floor Insight
- 2. Installing Shop Floor Insight
- 3. Registering Shop Floor Insight
- 4. Configure Special Permissions in Shop Floor Insight
- 5. Configure Paycodes in Shop Floor Insight
- 6. Configure Activity Codes in Shop Floor Insight
- 7. Configure Shifts in Shop Floor Insight
- 8. Configure Shop Floor Employees in Shop Floor Insight
- 9. Configure Work Centers in Shop Floor Insight
- 10. Configure Client Configuration in Shop Floor Insight
- 11. Configure Time Zone in Shop Floor Insight
- 12. Configure Shop Floor Insight Communications App
- 13. Print Barcodes and Smoke Test in Shop Floor Insight
- How to do an upgrade to the Shop Floor Insight Windows service
- Shop Floor Insight Communication App Requirements
- Set Up Facial Recognition
- Show all articles ( 1 ) Collapse Articles
-
- 1. Before You Begin with Shop Floor Insight
- 2. Navigating Business Central in Shop Floor Insight
- 3. Process Overview in Shop Floor Insight
- 4. Printing Barcodes in Shop Floor Insight
- 5. Tour of the Shop Floor Interface
- 6. Capture Shop Floor Data for Production Orders in Shop Floor Insight
- 7. Capturing Job Time in Shop Floor Insight
- 8. Closing Time Cards in Shop Floor Insight
- 9. Approving Time Cards in Shop Floor Insight
- 10. Calculate Overtime in Shop Floor Insight
- 11. Posting Shop Floor Data in Shop Floor Insight
- 12. Export Time in Shop Floor Insight
- Configure Output Clock on Behavior
- Add a Non-Productive Activity Code
- Shop Floor Insight: Use the Mobile Interface Without a Phone
- Shop Floor Insight: Shop Floor Native Phone Client
- Show all articles ( 1 ) Collapse Articles
-
- How to Record Consumption
- Filtering Production Orders
- Adding a New Employee & Printing a Barcoded Badge
- How to Record Output
- The Supervisor / Employee Relationship
- Using Links in Shop Floor Insight
- Client Configuration Cards
- Shop Floor Activities
- Line Coloring
- How to Record a Comment
- Printing a Production Order Job Card
- Quality Inspections when Recording Output
- Changing the Work or Machine Center by Scanning a Barcode
- Dispatch List Filtering
- Automatically Assign Work and Machine Centers
- Time Card Line Rounding for Job Tasks
- Line Rounding of First Time Card Line
- Time Card Approval Process and Worksheet
- Include Other Paycodes for Overtime Calculations
- Automatic Filler Time Functionality
- Time Card Line Rounding for Shift Breaks
- Show all articles ( 6 ) Collapse Articles
-
Advanced Inventory Count
-
- Setting Inventory Count Card As-Of-Date
- Setting Locations on the Count Card
- Setting Lot/Serial Number Tracking
- Setup of Posting Count Options
- Setting up Recounts in Inventory Count Module
- Reconciling the Count in Inventory Count Module
- Posting the Inventory Count
- Inventory Count Bin Blocking Options
- Calculating Count Period Codes
-
Counter Sales
-
- Overview
- User Permissions
- Profiles (Roles)
- Counter Sales Setup
- Counter Sales Users
- Payment Methods
- Customer Accounts
- Reason Codes
- Take Order Wizard
- Counter Sales Orders
- Quick Scan
- Return Order Wizard
- Counter Sales Return Orders
- Price Check
- Enhanced Item Search
- Enhanced Contact Search
- My Locations
- Related Items
- Price Overrides
- Lost Sales
- Special Order Items
- Daily Close
- Contact Sales History
- User Salespersons
- Show all articles ( 9 ) Collapse Articles
-
Product Configurator
-
- Version Information
- Product Configurator Configurations
- Product Configurator Item Category
- Product Configurator Choice Combination
- Product Configurator Option Choice
- Product Configurator Bulk Edit
- Product Configurator Options
- Product Configurator BOM
- Use Quoting Items
- Use Additional Choices
- Use Check Configuration
- Use Line Type and Indent Options
- Update Routing Run Times
- Add Option Choice Comments
- Use Rule Builder
-
NavXtender
-
- Articles coming soon
-
- How do I install NavXtender?
- Add Languages in NavXtender
- Having Issues?
- SharePoint Support
- Why am I having troubles accessing SharePoint via UNC?
- Why is the drag and drop not working, or NavXtender button not visible?
- Are you using an anti-virus application?
- Do I need to install NavXtender on every computer?
- I still need help. Who can provide technical support?
- I would like to use NavXtender with my custom pages. How do I do that?
- NavXtender Language Support
- NavXtender Web Service Authentication 401
- NavXtender Web Service Troubleshooting
- Should I install the 32-bit or 64-bit version of NavXtender?
- What changes does NavXtender make to Microsoft Dynamics NAV?
- What is the difference between the stand-alone and integrated version of NavXtender?
- What versions of Microsoft Dynamics NAV is NavXtender compatible with?
- Why am I getting a permissions error?
- Show all articles ( 3 ) Collapse Articles
-
DocXtender
-
Barcode Generator PowerTool
-
PrintNode Connector PowerTool
-
Miscellaneous
-
Graphical Scheduler
-
MxAPS
-
- Introduction
- Generate Schedule
- Production Cells
- Setup
- Delay Increment
- Scheduling Configurations
- Scheduling Rules
- Scheduling Rule Card
- Scheduling Rule Parameters
- Segment Codes
- Alternate Group List
- Alternate Group Card
- Schedule Result List
- Schedule Result
- Order Schedule List
- Machine Load Details
- Operation Schedules
- Order Attribute Schedules
- Commit Results
- Result KPI FactBox
- Schedule Rule Details
- Machine Alternate Constraints
- Mx Item Card extends Item Card
- Resource Requirements
- Machine Constraints
- Machine Transfers
- Shop Calendar Exceptions
- Show all articles ( 12 ) Collapse Articles
-
Enhanced Planning Pack
-
Order Ship Express
-
Order Fulfillment Worksheet
-
- Introduction
- Recalculate Availability with the Order Fulfillment Worksheet
- Automatic Reservation with the Order Fulfillment Worksheet
- Split Allocation with the Order Fulfillment Worksheet
- Create Warehouse Shipments with the Order Fulfillment Worksheet
- Create Picks with the Order Fulfillment Worksheet
- Use the Pick Worksheet in the Order Fulfillment Worksheet
- Assemble to Order with the Order Fulfillment Worksheet
- Order Fulfillment Worksheet Published Events
-
Import Export PowerTool
-
Quality Inspector
-
- Assign Tests to an Inspector
- Create a Purchase Order Test
- Receiving Automation
- Assign and Review Tests in Quality Inspector
- Create Ad Hoc Quality Tests in Quality Inspector
- Perform Inventory Movement in Quality Inspector
- Create Quality Inspection Template and Connect to a Customized Table in Quality Inspector
- Create a Test Using Test Results in Quality Inspector
- Create a Test in Quality Inspector that is Available with Microsoft Teams
- Block and Unblock Lot Transactions in Quality Inspector
- Restrict the Use of a Lot Transaction When a Test has a Past in Quality Inspector
- Manage Image Attachments in Quality Inspector
- Automate Block and Unblock Lot Transactions in Quality Inspector
-
Cycle Count Scheduler
-
Proof of Delivery
Troubleshoot Shop Floor Insight Issues
This article details general information for troubleshooting issues in Shop Floor Insight. If you require more information or cannot fix your current issue, contact Support.
The following steps are found below:
- Ensure the Shop Floor Insight service is running properly
- Ensure the Business Central service is running properly
- Verify the Windows Event log for On-Premise installations
- Verify the Shop Floor Insight service log file
- Verify the config file
- Verify the Service log file
- Verify the scanning stations and inspect the browser errors
- Investigate what value is being scanned and what value is being returned by the scanner
Ensure the Shop Floor Insight service is running properly
Ensure the Shop Floor Insight service is running properly and there are no 401 unauthorized error messages (access/permission issues). For more information and recommendations, see How to troubleshoot 401 error messages in Shop Floor Insight.
Note: When the Shop Floor Insight service is configured incorrectly, Shop Floor Insight users could see multiple errors in the application that can be inspected in Chrome; however, complete all of the troubleshooting steps below before trying Chrome.
Ensure the Business Central service is running properly
Ensure the Business Central service is running properly on the Business Central server. If the Business Central service is not running, users receive error messages in Shop Floor Insight.
- On-Premise: View the Windows Event log for
- SaaS: Verify the Telemetry for more information on any issue with the Business Central Service. For more information, see Microsoft’s Telemetry article.
Verify the Windows Event log for On-Premise installations
Verify the Windows Event log for On-Premise installations to see if there are any relevant errors or related events.
- Click on the Start menu and search for “Event” to locate The Event log or Event Viewer.
- Locate any relevant entries in the Application section of the Event log (filter the entries if needed).
- Locate any entry related to the Business Central services (filter the entries if needed) with a similar timestamp of last known error.
Note: In timeout scenarios, the timestamps may not always be the same.
For example, the “MicrosoftDynamicsNavServer$BC150” service is failing because the Microsoft SQL Server service is not running. For “SaaS” installations, these error messages would be found in the Business Central Telemetry. For more information, see Microsoft’s Telemetry article.
Verify the Shop Floor Insight service log file
Verify the Shop Floor Insight service log file (C:\Log\[folder] or a different location).
- Locate the config file for the corresponding service on the server where the Shop Floor Insight service runs.
- Search for “ServiceAppender” in the config file (the log file’s folder location is indicated in the file value entry).
Verify the config file
Verify the config file (the IW.TimeCollectionModule.Service.exe.config file located in the Shop Floor Insight Service’s folder) of the corresponding Shop Floor Insight service in a simple text editor (e.g., Notepad).
- http://[Server_name:port_number /BC150/WS/CRONUS%20Canada%2C%20Inc.]/Codeunit/TCMClientState
- http://[Server_name:port_number /BC150/WS/CRONUS%20Canada%2C%20Inc.]/Codeunit/TCMCustomFieldMgmt
- http://[Server_name:port_number /BC150/WS/CRONUS%20Canada%2C%20Inc.
The section in brackets is company specific, and the remainder indicates the codeunit values. The URL is the same for any given company, and the codeunit values need to be as indicated for the first two entries.
Confirm that the config file has the proper URLs:
- Navigate to Web Services in Business Central.
- Locate any entry in the list with a value in the SOAP URL column and select the link (copying has a different effect).
- Copy the company name (in the URL).
- Ensure the config file reflects HTTP or HTTPS (if the link is either).
- Create a backup of the config file before making changes.
- Ensure the URL is listed correctly and the ending of the first two entries have “/Codeunit/TCMClientState” and “/Codeunit/TCMCustomFieldMgmt” added after the corresponding URL for each location in the config file.
- Save the config file after updating and restart the Shop Floor Insight service.
- Refresh the Shop Floor Insight webpage on the scanning station and try again.
Verify the Service log file
Open and verify the Service log file. Find any corresponding entries at the same time of the error. You can also search for part of the error message in the log file or reproduce the issue and immediately verify the log file for the error message.
The error in question in the log file might be enough information to understand what is going on. For example, if the user is scanning a barcode on a workstation and there is a filter in place that would normally exclude this Production order operation, there should be an entry in the log file stating this.
Verify the scanning stations and inspect the browser errors
Verify the scanning stations and inspect the browser errors if nothing relevant is found in the log file. The scanning station could be having an issue or error with the information not making it back to the Shop Floor Insight service. Troubleshoot this issue from the same scanning station via remote access:
- Connect to the Shop Floor Insight interface from the scanning station using a Chrome browser (if possible).
- Log into the Shop Floor Insight application with the same employee badge that is experiencing the issue.
- Right-click on the Shop Floor page and select Inspect from the contextual menu.
- Select Network on the console page.
- Select the
icon to clear the entries.
- Select the
icon and ensure Record network log is turned on.
- Reproduce the error.
- Verify what corresponding information might explain the issue (e.g., If there is a network issue, there should be some entries in the network tab).
If errors are visible on the scanning station and no corresponding entries are found in the service log file, the issue is likely network related.
If errors appear on the scanning stations and relevant entries are also found in the service log file, the issue is not likely network related. Note the related entries in the log file and investigate.
Investigate what value is being scanned and what value is being returned by the scanner
Investigate what value is being scanned and what value is being returned by the scanner if the issue is related to scanning the barcode:
- Start the Notepad application from the scanning station.
- Give focus to the Notepad.
- Scan the barcode.
The barcode scanner returns a value in Notepad. This value matches the corresponding entry on the Barcode Entries page.
The Full Barcode column to the right on the Barcodes Entries page represents what the barcode scanner will return to the Shop Floor Insight application. These entries are created whenever a barcode is printed or previewed in Business Central.
Type | Additional information | Full Barcode example |
Asset | Fixed Asset | /A00000027% |
Job | Job Task | /J00000053% |
Resource | Employee badge | /R00000001% |
Service | Service Order | /S0000002F% |
Routing | Routing line operation of production order | /O0000003F% |
Work Type | Non-productive Activity | /T00000005% |
Work Center | Shop Floor Work Center | /W00000014% |
With Notepad open, scanning a Resource type for an employee badge returns “/R00000001%”. Scanning two barcodes consecutively returns the values all on the same line without spaces between them. For example, scanning the barcodes for Employee Badge, Work Type, and Fixed Asset successively returns “/R00000001%/T00000005%/A00000027%” in Notepad.
If a line break is returned, then the barcode scanner needs to be configured to not return any line breaks after scanning a barcode. If the scanner is not returning the forward slash or the ending percent symbol, the barcode scanner needs to be configured to return full ASCII codes (usually requires a configuration change for the specific barcode scanner).
5 out Of 5 Stars
1 rating
5 Stars | 100% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |