The Special Order Items in Insight Works Counter Sales provides users with a simplified approach to generate new items for product requested by the customer that are not currently set up in Business Central but can be procured from one of your vendors.

To configure Special Order Items navigate to the Counter Sales Setup page. On the page, you can specify the Special Order Item Nos. and Special Order Item Template to use when generate new Special Order Items.

You can generate new Special Order Items from the Enhanced Item Search page by choosing the Actions menu, then choosing the Functions menu, and then choosing the Create Special Order Item action. You will be prompted with the Counter Sales Create Special Order Item page where you can specify its details such as its description, unit of measure, and vendor to procure from. Clicking OK will generate the new Special Order Item and set the search criteria and corresponding result for the newly created item. If you accessed the Enhanced Item Search from the Counter Sales Order page you can easily add the Special Order Item to the order by clicking OK.