Shop Floor Insight: Error Messages and Fixes

Shop Floor Insight: Error Messages and Fixes

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The following table contains Shop Floor Insight’s error messages and their corresponding fixes.

Error Message How to Fix
There is no time card to handle this scan. Reconfigure Shop Floor. This error will not occur on a system where Shop Floor Insight is correctly configured.
No production order found to process work center

You just scanned a work center %1 without having a production order selected. Please select a production order related time card line first.

 Select a time card line for a production order first before scanning a work center barcode.
It appears that you are attempting to clock into multiple operations with the filter [%1], but the configuration [%2] is not configured to allow that. Make sure your Time Entry Mode setting is compatible on the Shop Floor Client Configuration card Make sure your time entry mode on the appropriate Shop Floor Client Configuration is compatible. For most installs this is “Auto – Same Entry Only”.
Unable to find the line to delete based on: %1 Refresh your time card view to update the time card view before trying to delete a time card line.
Unable to find line to clock off based on: %1

Unable to find the time card line to clock off based on: %1. Please refresh your view or logout and then login again.

 Refresh your time card view to update the time card view before trying to delete a time card line.
Unexpected dispatch screen:%1

Your system might have an extension or customization that needs to be re-configured.

 You probably have an extension or customization that needs to be re-configured.
Clocking off a single entry expects batch id to be set on line [%1], it is empty. Configure time splitting {insert link to article on time splitting}
Clocking off a single entry expects batch id to be set on line [%1], it is empty. Please review the documentation on time splitting. Configure time splitting {insert link to article on time splitting}
Unknown input screen: [%1] You probably have an extension or customization that needs to be re-configured.
Unknown input screen: [%1]. Your system might have an extension or customization that needs to be re-configured. You probably have an extension or customization that needs to be re-configured.
Unknown menu action [%1]. You probably have an extension or customization that needs to be re-configured.
Unknown menu action [%1]. Your system might have an extension or customization that needs to be re-configured. You probably have an extension or customization that needs to be re-configured.
This action requires a selected line. No line was supplied or the line may no longer exist. Refresh your time card view to update the time card view before trying to delete a time card line.
Unknown Capacity Type [%1]

AND

Unexpected Capacity Type [%1] encountered while trying to register an absence. Your system might have an extension or customization that needs to be re-configured.

 You probably have an extension or customization that needs to be re-configured.
The time card line [%1]-[%2] based on the input [%3] could not be found. This line no longer exists, which could occur if somebody posts. Refresh the time card view. Ensure there are no processes where someone is posting or deleting the time card.
The time card line [%1]-[%2] based on the input [%3] could not be found. This line no longer exists, which could occur if somebody has posted or deleted the time card. Refresh your time card view and try again. Refresh the time card view. Ensure there are no processes where someone is posting or deleting the time card.
This function is only intended to be used when the buffer is a temporary record. You probably have an extension or customization that needs to be re-configured.
Could not find an appropriate Production Order Line. Please select a line first that is associated with a Production Order Line. %1 Select a valid line representing valid production order data and try the same action again.
Could not find a valid Production Order Line. Please ensure a valid line is selected first that is associated with a Production Order Line. %1 Select a valid line representing valid production order data and try the same action again.
Could not find an appropriate Production Order Routing Line. Please select a line first that is associated with a Production Order Routing Line. %1 Select a valid line representing valid production order data and try the same action again.
Employee [%1] does not exist for input [%2] Ensure the Shop Floor Employee was not mistyped exists in the company and is not blocked.
The Shop Floor Employee [%1] is either blocked or does not exist in the company [%3] based on the supplied information [%2] Ensure the Shop Floor Employee was not mistyped exists in the company and is not blocked.
The most common cause of this error is one barcode printed in a different company or database than where it is being scanned. If that is not the problem then it is possible the barcode was cleaned or otherwise deleted and may no longer be valid. Re-print your barcode.

Combined with one of the following:

  • The barcode [%1] does not appear valid.
  • The barcode entry [%1] does not exist or contains invalid data.
  • Unable to lookup the barcode. The barcode type ”%1” is unknown.
  • Unable to look up the barcode. The barcode type ”%1” is unknown.
  • Unable to look up the barcode. The mapping ”%1” for type ”%2” was not found.
 The most common cause of this error is a badge that was printed in a different company, or different environment. Re-printing the barcode in the correct company for the environment will usually fix the problem.
The most common cause of this error is one barcode printed in a different company or database than where it is being scanned. If that is not the problem then it is possible the barcode was cleaned or otherwise deleted and may no longer be valid. Re-print your barcode in the company [%1]

Combined with one of the following:

  • The barcode [%1] does not appear valid.
  • The barcode entry [%1] does not exist or contains invalid data.
  • Unable to lookup the barcode. The barcode type ”%1” is unknown.
  • Unable to look up the barcode. The barcode type ”%1” is unknown.
  • Unable to look up the barcode. The mapping ”%1” for type ”%2” was not found.
 The most common cause of this error is a badge that was printed in a different company, or different environment. Re-printing the barcode in the correct company for the environment will usually fix the problem.

For more information and assistance, contact Support.

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