Retrieve an Order ID

Retrieve an Order ID

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The following steps allow you to locate and provide Order ID information to Support. The Order ID can be used for information requests and troubleshooting.

  1. Navigate to Insight Works License Plates in Business Central.
  2. Search for the Source Document (e.g., Warehouse Shipment, Sales Order, etc.).
  3. Select one of the following:
    • Posted document: a shipped license plate.
    • Unposted document: a license plate with a blank status.
  4. Navigate to the license plate’s Shipping section and select Show More.
  5. Send the Package Order ID value back to Support (to see what details were sent out).
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