To configure the standard reasons for processing price overrides and capturing lost sales in Insight Works Counter Sales, navigate to the Counter Sales Reason Codes page. On the page you can specify:

• Type specifies the type for the reason code, can be either Lost Sale or Price Override.
• Code specifies the code for the reason, this is what the user will choose when capturing reasons in counter sales.
• Description specifies the description for the reason, this provides additional detail to users.