Override a Test Grade Using Best Practices in Quality Inspector

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Override a Test Grade Using Best Practices in Quality Inspector

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The following article outlines the best practices to override a grade on a Quality Inspection Test and change the grade from what is rolled up on the test lines.

There are four ways to override a test grade to be different than what the test lines reflect. If overriding a grade is:

  1. Because sampling has deemed remaining measurements irrelevant (e.g., enough samples have failed that there is no value in taking other measurements): consider using AQL with AQL failure codes.
  2. A rare scenario: Re-test with adjusted values or criteria.  This provides traceability documenting the original failure.
  3. A frequent scenario: Add a field on the template that allows an override to provide the most traceability. This provides traceability and incorporates this as part of the practice. You must create an additional ‘pass’ grade with another, lower grade priority than the fail/error grades.
  4. Because your organization has multiple pass and multiple failure scenarios: Create multiple pass and failing grades with the appropriate criteria for each. For example, the product failed testing based on ideal pass criteria but could still pass acceptable testing for a customer, you could have a grade PASSIDEAL with the ideal acceptable pass criteria configured and PASSMIN with the minimum acceptable pass criteria configured to be usable for the next stage.

Example scenarios

Here are some scenarios with general guidance to consider when choosing each approach.

Scenario Suggestion
Known measurement error/equipment calibration issue. Create a re-test and set the updated values after changing or correcting the measurement tool.
Deviation approved by Quality or Engineering. If your organization has processes for Engineering Deviation Request (EDR) or Quality Deviation (QD) reports, create fields that track those identifiers and a field to override the grade.
Non-Critical Failure with Risk Assessment. If your organization has processes for Engineering Deviation Request (EDR) or Quality Deviation (QD) reports, create fields that track those identifiers and a field to override the grade.
Acceptance Criteria Changed, or Spec Revision occurred. If a specification change occurred or if acceptance criteria has changed, update the acceptance criteria on the Quality Inspection Template with the corrected acceptance criteria, and create a new test or create a re-test to contain that updated criteria.
Your organization has a premium brand and a non-premium brand. Premium products that have higher tolerances get sold as one product, or with one lot, or with different labelling. Use multiple pass grades. Have the premium product contain the stricter acceptable criteria and the non-premium grade contain the lowered acceptable criteria. Use the different grades with workflows to either reclassify the lot or change its next steps.
Your organization produces a product that can be either customer-facing or re-used internally as a component for another product. This can occur in scenarios such as food production where all criteria is acceptable except for the visual pass. For example, a lot of blemished apples cannot be sold customer facing but can still be used as a component for apple juice. Use multiple pass grades. Have the higher tolerance grade and the lower tolerance grade direct the available use with the document-specific lot blocking that is configured on the grades. For example, you could block a passing grade of PASSCUST for passing customer sellable produce to be available for sales but have PASSCONS blocked for sales but available for consumption.
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