No Rates Returned For A Shipment

No Rates Returned For A Shipment

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When trying to get labels on the Dynamic Ship Package Worksheet page or a freight quote on the Sales Orders or Sales Quotes pages in Business Central, you do not receive rates if the carrier doesn’t return a matching service.

Possible error messages:

  • No valid services were returned for this shipment.
  • The selected service is not available for this shipment.

Possible causes:

  1. The specific service isn’t available.
  2. The carrier is currently unresponsive.
  3. The package is too large or heavy for shipping.
  4. Invalid package or shipment options selected.
  5. Address issues.
  6. Too many boxes in a single shipment.

Troubleshooting:

Clear the shipping agent service code. Are any services being returned?

If yes, 1 is the answer.

If no, clear the shipping agent code as well. Are any services being returned?

If yes, 2 is the answer.

Make sure you are not packing with a pre-defined license plate template that is not valid for the selected carrier service.

If no, make sure the dimensions and weight (including unit of measure) for every box in the shipment are not over-sized. Are any services being returned?

If yes, 3 is the answer.

If no, clear the package and shipping options as well. Are any services being returned?

If yes, 4 is the answer.

Note that Purolator and Loomis both require currency to be CAD, so they will not work with no package options.

If no, check both the ship-from and ship-to addresses (and return address if used) to see if they are formatted incorrectly or incomplete. In Dynamic Ship 2.6 and higher, use address validation on all addresses to verify that they are correct. On older versions, make sure that the address formatting follows post office standards using 2 digit ISO abbreviations for both province/state and country. A lot of countries have their own formatting rules but they can all be adapted to the NA standard. For instance, HK address do not use a ZIP Code but still require 00000 or 99999 or any other digits to be filled in on the ZIP parameter. Are any services being returned?

If yes, 5 is the answer.

If no, there may be too many packages in the shipments for the carrier to process in a single order. Try reducing the number of packages in the shipment. 99 boxes is the maximum for any order on EasyPost, with various carriers having their own limits. Known carrier limits are 60 for FedEx, 50 for UPS, 17 for Purolator, 6 for CanPar. Are any services being returned?

If yes, 6 is the answer.

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