When trying to get labels on the Package Worksheet page or a freight quote on the Sales order/Quote page, you may get no rates returned if the carrier doesn’t return a matching service.
Possible messages include:
“No Valid Service Were Returned For This Shipment”
“The selected service is not available for this shipment”.
This can have a few reasons:
- That specific service isn’t available.
- The carrier is currently unresponsive.
- The package is too large or heavy for shipping.
- Invalid package or shipment options selected.
- Issues with the address.
- Too many boxes in a single shipment.
Troubleshooting would be as follows:
Clear the shipping agent service code. Are any services being returned?
If yes, then 1 is the answer.
If no, clear the shipping agent code as well. Are any services being returned?
If yes, then 2 is the answer.
If no, make sure the dimensions and weight (including unit of measure) for every box in the shipment are not over-sized. Are any services being returned?
If yes, then 3 is the answer.
If no, clear the package and shipping options as well. Are any services being returned?
If yes, then 4 is the answer.
If no, check both the ship-from and ship-to address to see if they are formatted incorrectly or incomplete. Make sure that the address formatting follows post office standards using 2 digit ISO abbreviations for both province/state and country. A lot of countries have their own formatting rules but they can all be adapted to the NA standard. For instance, HK address do not use a ZIP Code but still require 00000 or 99999 or any other digits to be filled in on the ZIP parameter. Are any services being returned?
If yes, then 5 is the answer.
If no, There may be too many packages in the shipments for the carrier to process in a single order. 99 boxes is the max for any order on EasyPost, with various carriers having their own limits. Known carrier limits are 50 for UPS, 17 for Purolator, 16 for CanPar. Are any services being returned?
If yes, 6 is the answer.