No Rates Returned For A Shipment

No Rates Returned For A Shipment

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byInsight Works
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When trying to get labels on the Dynamic Ship Package Worksheet page or a freight quote on the Sales Orders or Sales Quotes pages in Business Central, you do not receive rates if the carrier doesn’t return a matching service.

Possible error messages:

  • No valid services were returned for this shipment.
  • The selected service is not available for this shipment.

Possible causes:

  • The specific service isn’t available.
  • The carrier is currently unresponsive.
  • The package is too large or heavy for shipping.
  • Invalid package or shipment options selected.
  • Address issues.
  • Too many boxes in a single shipment.

Troubleshooting:

Clear the shipping agent service code. Are any services being returned?
If yes, then 1 is the answer.

If no, clear the shipping agent code as well. Are any services being returned?
If yes, then 2 is the answer.

If no, ensure the dimensions and weight (including unit of measure) for every box in the shipment are not oversized. Are any services being returned?
If yes, then 3 is the answer.

If no, clear the package and shipping options. Are any services being returned?
If yes, then 4 is the answer.

If no, check the ship-from and ship-to address for incorrect formatting or incomplete data. Ensure the address formatting follows post office standards using 2-digit ISO abbreviations for both province/state and country. Many countries have formatting rules, but they can be adapted to the NA standard (e.g., Hong Kong addresses do not use a ZIP Code but still require 00000 or 99999 and other digits to be filled in on the ZIP parameter). Are any services being returned?
If yes, then 5 is the answer.

If no, there may be too many packages in the shipments for the carrier to process in a single order. 99 boxes is the maximum for any order on EasyPost, with carriers having their limits.

Known carrier limits:

  • UPS: 50
  • Purolator: 17
  • CanPar.: 16

Are any services being returned?
If yes, 6 is the answer.
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