You may encounter an error in the log file containing any of the following text:

• HTTP could not register URL
• System.Net.HttpListenerException: Access is denied
• Your process does not have access rights to this namespace (see http://go.microsoft.com/fwlink/?LinkId=70353 for details)

This is due to your Shop Floor Insight service running a service account that does not have permission to register the URL ACL. You can resolve this by using the tool: netsh http add urlacl url=http://+:1234/TCM user=”yourdomain\yourserviceuser”

Steps

1. Start a command prompt as Administrator (on the server where the service is installed).

2. Select your required port (port numbers for standard installs are 8000, 8001, etc.).
3. Select your required service account to configure access with (this is the user configured on your service entry).
4. Input in the command prompt running as Administrator (or otherwise elevated permissions): netsh http add urlacl url=http://+:1234/TCM user=”yourdomain\yourserviceuser”

If successful, you receive the response “URL Reservation Successfully added”.

Examples

• If your Shop Floor Insight service is running with HTTP (on port 8000) as Network Service, it would look like this: netsh http add urlacl url=http://+:8000/TCM user=”NT AUTHORITY\NETWORK SERVICE”
• If your Shop Floor Insight service is running with HTTPS (on port 8456) as Network Service, it would look like this: netsh http add urlacl url=https://+:8456/TCM user=”NT AUTHORITY\NETWORK SERVICE”
• If your Shop Floor Insight service is running on HTTP (on port 8001) as a service user called “SFI-Service” on the domain “Mydomain”, it would look like this: netsh http add urlacl url=http://+:8001/TCM user=”Mydomain\SFI-Service”