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Known issues with simple solutions will be tracked here. If your issue is not listed here or the listed solution does not work, please contact support.

Method “Initialize” was not found in the control add-in

This error indicates the user is missing some permissions. On their user card you can add the DOCX-USER permission set to make this error go away.

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  1. Day Meshell
    Day Meshell October 7, 2021 at 9:53 am

    The extension is attempting to upload an attachment tied to the Purchase Line rather than the Purchase Header. Please advise.

  2. Chris Reanson
    Chris Reanson August 18, 2021 at 6:03 pm

    Hi Support,

    users are getting following message
    “DocXtender was not able to create a sharePoint link.
    SharePoint’s Message: Error not fund.
    Please review your Sharepoint Host, Site, and Folder in the DocXtender setup page.
    if this is a duplicate file you want to add. change Duplicate behavior to Replace or Automatically rename”

    User has “super” Access and DocXtender setup is already have setup with “Automatic Rename”

    Any suggestion?

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