Having Issues?

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Having Issues?

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Known issues with simple solutions will be tracked here. If your issue is not listed here or the listed solution does not work, please contact support.

Method “Initialize” was not found in the control add-in

This error indicates the user is missing some permissions. On their user card you can add the DOCX-USER permission set to make this error go away.

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  1. Steve Parris
    Steve Parris March 22, 2023 at 9:35 am

    Anyone have docxtender installed on a self hosted version of business central?

    • Travis Plett
      Travis Plett March 24, 2023 at 2:07 pm

      DocXtender is not available for on-premise installs – it is for Microsoft Business Central SaaS only.

  2. Kent Tranberg Pedersen
    Kent Tranberg Pedersen December 19, 2022 at 5:49 am

    Hi Support,

    what if i would like to use this og General Journal where attachments aren’t stored in Document Attachment but in Inc. Doc. Attachment Overview (table 137).

    Can this be done?

    • Travis Plett
      Travis Plett February 21, 2023 at 2:38 pm

      Only document attachments are supported.
      The Business Central page must have a “Document Attachment FactBox” pointing at a valid single record on any page you want to use DocXtender. The Attachment or Link factbox (not just the tab) must also be visible, so you may need to open personalization to add it. To add attachments to any Business Central page that does not include the factbox, see: https://kb.dmsiworks.com/knowledge-base/extend-for-drag-and-drop-document-attachments-to-any-table-and-page/ (this only adds the drag & drop function – you still need to add the attachment function to the page first).
      Trying to attach files to journals would not be easy since you would first need to customize for the attachments and then add logic to handle where they flow to (attachments do not flow to related records unless the logic exists). Journal attachments have not been tested, so results of attempting them are unknown and not covered by support.

  3. Day Meshell
    Day Meshell October 7, 2021 at 9:53 am

    The extension is attempting to upload an attachment tied to the Purchase Line rather than the Purchase Header. Please advise.

  4. Chris Reanson
    Chris Reanson August 18, 2021 at 6:03 pm

    Hi Support,

    users are getting following message
    “DocXtender was not able to create a sharePoint link.
    SharePoint’s Message: Error not fund.
    Please review your Sharepoint Host, Site, and Folder in the DocXtender setup page.
    if this is a duplicate file you want to add. change Duplicate behavior to Replace or Automatically rename”

    User has “super” Access and DocXtender setup is already have setup with “Automatic Rename”

    Any suggestion?

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