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Retrieve an Order ID

The following steps allow you to locate and provide order ID information to Support. The order ID can be used for information requests and troubleshooting.

  1. Navigate to License Plates in Business Central.
  2. Search for the document number (e.g., warehouse shipment, sales order, etc.).
  3. Complete one of the following:
    1. Posted document: select a shipped license plate.
    2. Unposted document: select a license plate with a blank status.
  4. Navigate to the license plate’s Shipping section (the Order ID can be found here).
  5. Send this value back to Support (to see what details were sent out).
Note: Support may ask for the related API key. When sending it, use iSafeSend to ensure it is not sent unencrypted.

Shipper Number Cannot Be Used

When you attempt to rate shop from the Package Worksheet, you receive the following error:

Error generating labels for Order:


Method: GenerateShipmentsLabel



MESSAGE: The Shippers shipper number cannot be used for the shipment

This error indicates that your carrier account partly or completely locked. Contact your carrier and have them unlock the account to continue purchasing labels.
Follow these easypost instructions to contact the carrier to correct the shipping number issue.
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