The error messages in Shop Floor Insight that relate to a Business Central company not being licenced might look a little different depending on the version of Shop Floor Insight, Business Central (or NAV) and even perhaps which version of Windows.
The first error message does list the name of the company: “CRONUS Canada, Inc.”. A reminder that the name of the company will also be visible in the URL of the Shop Floor Insight application. The second error also lists the name of the company “Production”. In this error message we can also see a “License Information” section. This section does in fact list all the companies that are licenced to use Shop Floor Insight and it is apparent enough that “Production” is not listed here. These types of errors typically occur for these two reasons:
- Changing the company name of an already licenced company. (Modifications of the “Display Name” have no impact on licencing)
- Creating a new Shop Floor Insight service for a Business Central company not licenced