Dynamic Ship 2.9 introduces enhanced email error logging to improve troubleshooting and visibility into email failures.

Earlier versions relied primarily on the Business Central Outbox page. The Outbox provides details such as email content and call stacks, but it only captures emails that reach the sending stage. This limitation made it difficult to diagnose issues when emails failed before appearing in the Outbox.

Error logging behavior

The enhanced logging system captures additional details when email processing fails.
You can review activity logs and error messages, including call stacks, to identify the cause of the issue. This information helps you diagnose problems that prevent emails from reaching the Outbox.
For example, the log can identify configuration issues such as an incorrect report ID. You can share these details with support teams to speed up troubleshooting and resolution.

Benefits

This feature improves your ability to troubleshoot email issues by:

1. Identifying failures that occur before the Outbox stage.
2. Providing detailed error messages and call stacks.
3. Improving issue resolution time by providing actionable diagnostics.

Access the Email Error Log

Follow these steps to view email error logs.

1. Open Dynamic Ship E-mail Template List in Business Central.
2. Select Related on the ribbon.
3. Select Email Error Log.

Use the log entries to review errors and determine the required corrective action.

For more information about configuring email tracking, see the Set Up Dynamic Ship Email page.