Home Forums Warehouse Insight Receiving giving error

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  • Armand MandaraArmand Mandara
      Post count: 1

      Hi All!

      So we just started using the app. It’s all linked up to our BC and shows all our PO’s.

      We are receiving a PO, so I open it in the Warehouse Insight app, scan an item it shows the ‘enter qty’ screen. But when I fill in a qty of 1 or more it give me the following error:

      Error (v2.8.8202.10)

      The weird thing is the ‘Qty. to Receive’ is set to 2, but the ‘Open Qty.’ is set to 0. If I instead of scanning select the product the ‘enter qty’ shows up’ and it has 2 filled in. When I press OK, it doesn’t give an error, but it also doesn’t do anything (it doesn’t show that it was received or anything).

      I’m using Standard warehousing.

      Some help would be greatly appreciated, thanks!

      Terri Vaive
        Post count: 130
        Hi Armand,
        On the scanner side, Open Qty means the qty that hasn’t been handled. For example, if 4 items are coming in, after handling 1 item, the open qty will be 3. Open Qty reduces to zero when all items have been handled and user can post the received items.
        On the business central side, even 4 items have been handled, Qty to receive still shows 4 because they haven’t been posted yet. After posting from scanner, BC will update the fields accordingly.
        In your case, it looks like the scan behaviour is configured in a way that scanner is auto populating the number of items to be handled. you can use the Change qty button to modify the number if needed.
        You could change the scan behaviour so the enter qty shows zero for user to enter a qty. Or you can set to other options as desired. For example, user can choose to have scan each of the items, and the qty will increment by 1 after each scan.
        Regardless of the choice, we recommend you to test the changes in a testing environment first to ensure things work properly. To make setting changes in BC take effect, you need to Reload config on scanner.
        So this doesn’t seem to be an error but the way the scanner is configured. Let us know if you want to change and we could provide further instruction.
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