Home Forums Warehouse Insight Pick document not showing lines

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  • Chase WinsorChase Winsor
      Post count: 4

      When I am going to do a pick it doesn’t show any of the columns from the source document. Does anyone know how to fix this?

      Terri Vaive
        Post count: 132

        Need to have some questions answered before we can support this:

        1. Do they see any columns? E.g. bin, item, qty, and they are just missing some pieces of information?
        2. Is it a grey grid where information is simply not displayed whatsoever?

        If 1. they can configure the columns by tapping and holding the column header and selecting “Choose Columns”
        If 2. Hard to say, perhaps their scanner version’s first 2 digits (e.g. v2.7) doesn’t match the extension version (e.g. v2.8). Perhaps they are on matching versions and need to “clear the profile”

        Chase WinsorChase Winsor
          Post count: 4

          1 no columns I even thought it would be hidden and went to see if that would fix it.
          2 it is a grey box that area where information would be

          Terri Vaive
            Post count: 132

            Try clearing your cache under ‘Data’ in the configuration menu. If the problem persists, try clearing your profile as well. Once cleared, you will have to re-orient your columns (column visibility, order, etc.), so use this as a secondary resort.

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