You can generate an XML request file and attach it to a request to our product support email. If you have a specific production order number you are interested in finding out about you will need to enable troubleshooting features before generating that file, otherwise order numbers and item numbers and most other data in that request will just be sequential numbers with no debugging information showing human meaningful references.
To do this:
1. Ensure you have enabled troubleshooting features via the MxAPS->Setup->Setup menu, expand the Advanced FastTab, click “Show more”, click “I understand”, and set the Troubleshooting Features to “Enable troubleshooting Features”
2. Generate an XML scheduling file using the MxAPS->Setup->Troubleshooting->Save Scheduling Request as XML action menu option. You will want to set the same scheduling filters and values here as you did when you generated the schedule result you have questions about. You may be prompted by your web browser to download the resulting file. Please note files with an .xml extension may be blocked by certain email providers, so you may want to compress it prior to sending to anyone.